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Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management

charleneli | 2010-03-05 19:02:20

18 Use Cases That Show Business How To Finally Put Customers First Social and CRM: How Companies Will Manage Their Social Relationships Over the last six months, I’ve been working closely with Ray W...

Social Strategy Webinar Slides Now Available

charleneli | 2010-02-25 19:26:32

Jeremiah Owyang and I held a webinar entitled “Developing A Social Strategy” that had over 495 participants asking very insightful questions — we had a great time sharing the informa...
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